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Unhappy with your order?

A bouquet that disappoints, a delivery that went wrong: we would rather hear it from you and put it right than learn of it elsewhere.

Tell us what happened

An email written in irritation rarely says what was meant, and rarely reads as hoped. Both sides dig in, and putting things right takes three times longer than it needed to.

We suggest going through oscordial.com, which works differently: you set out your side, we set out ours, and the tool moves the exchange forward without passing on what each has confided. What remains is the substance — what happened, and what should be done.

1. On oscordial.com, you describe what happened and what you expect.
2. You send us the link at contact@atelierdolivier.com.
3. The exchange moves towards a solution.

If we cannot agree

You may refer the matter free of charge to the consumer mediator we have appointed, after sending us a written complaint.